To report an issue, a support call, please use the support ticket system.
Response time can be set up by the requester. However, resolution depends on
- Impact on the business—size, scope and complexity of the request.
- An urgency to the business—time within which resolution is required.
- Resource availability.
- An expected effort in resolving or completing a task.
For escalations, email to Head of ITS
For view IT Help Desk Manual Click Here